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THE MOST COMMON QUESTIONS
DISPATCH AND DELIVERYWhat are usual delivery times? Your orders are prepared and dispatched in 2 to 5 working days for pieces that are in stock. Engraved pieces of jewellery, special orders and jewellery requiring additional manufacturing periods are dispatched in 5 to 9 weeks.
RETURN AND EXCHANGEI would like to exchange my jewellery. What should I do? Have you received your order and the size or the model is not right for you? You have a period of 30 days following reception of your package to make an exchange request. First, write to firstname.lastname@example.org and detail: - your order reference number - the first name and the surname of the person who made the order - the type of exchange to be made (size or model). We will then send you a detailed returns procedure. As part of your order, you have the right to a free exchange. This right does not include engraved jewellery or special orders.
MAINTENANCE AND REPAIRSHow do I look after my jewellery in solid silver and gold? To maintain the shine on your jewellery in 18-carat gold and in solid silver, we recommend that you clean them regularly with a special cleaning cloth for gold and silver or with a soft duster soaked in a special gold and silver cleaning product. My jewellery is broken. Can you repair it? To decide if it is possible to repair your jewellery, bring the piece to the shop or contact us by mail at email@example.com, including photos of the piece to be repaired. Our workshops and our teams will reply as quickly as possible to find a solution and breath new life into your jewellery.
DELETE MY ACCOUNTI want to delete my account. What should I do? You may request to delete your customer account at any time. You can send your request by email to firstname.lastname@example.org or by the contact form, stating your name / first name / email address. Your inquiry will be handled by our customer team promptly.
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