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THE MOST COMMON QUESTIONS
Setting up FAQs
• I would like to exchange my jewellery. What should I do?
Have you received your order and the size or the model is not right for you?
You have a period of 30 days following reception of your package to make an exchange request.
First, write to info@befrenchyjewellery.com and detail:
- your order reference number
- the first name and the surname of the person who made the order
- the type of exchange to be made (size or model).
We will then send you a detailed returns procedure.
As part of your order, you have the right to a free exchange. This right does not include engraved jewellery or special orders.
• How do I look after my jewellery in solid silver and gold?
To maintain the shine on your jewellery in 18-carat gold and in solid silver, we recommend that you clean them regularly with a special cleaning cloth for gold and silver or with a soft duster soaked in a special gold and silver cleaning product.
• My jewellery is broken. Can you repair it?
To decide if it is possible to repair your jewellery, bring the piece to the shop or contact us by mail at info@befrenchyjewellery.com, including photos of the piece to be repaired. Our workshops and our teams will reply as quickly as possible to find a solution and breath new life into your jewellery.
• I want to delete my account. What should I do?
You may request to delete your customer account at any time. You can send your request by email to info@befrenchyjewellery.com or by the contact form, stating your name / first name / email address. Your inquiry will be handled by our customer team promptly.
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